Terms of Sale

Voltix Electrical Services Ltd a company registered in England and Wales under company number 12114867, our registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Voltix (“we”, “us”, “our”) sells chargers, installation services and accessories for electric vehicles (“Product or Products”) on our website, https://www.voltix-evchargers.com.com/ (“Website”)

1. DISCLAIMER

1.1 The information contained in this website is for general information purposes only. The information is provided by Voltix Electrical Services Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

1.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

1.3 Through this website you are able to link to other websites which are not under the control of Voltix Electrical Services Ltd. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

1.4 Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to issues beyond our control.

1.5 Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

1.6 You must not, without our expressed permission:

(a) republish material from this website (including republication on another website);

(b) sell, rent or otherwise sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website;

1.7 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

1.8 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

2. MAKE A CONTRACT WITH US

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and the contract will be voided.

2.3 While we take reasonable care to provide accurate information on our website, images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy.

3. HOW TO PLACE AN ORDER

3.1 Please contact us to place an order.

3.2 If requesting an estimate, the customer accepts full responsibility for checking the accuracy of that quote.

3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

3.4 Carriage charges will be shown prior to you placing your order.

3.5 You will be required to pay for the goods in full at the time of ordering.

3.6 We use direct bank transfer for payments, however card payment can be accepted on request.

3.7 Promotional prices only apply during the period stated.

3.8 All prices quoted on our website are either in UK. For order shipped to the UK, prices include Value Added Tax at the current rate.

3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.10 Once your order is complete we will notify you of the dispatch date.

4. DELIVERY & CARRIAGE CHARGES

4.1 Goods will be dispatched and delivered within the lead time agreed by email, which can change without notice. Dispatch may be delayed in accordance with point 4.12.

4.2 Your order may arrive in more than one delivery, especially for bulk orders.

4.3 We can deliver our products worldwide.

4.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.

We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.

4.5 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

4.6 Disposal of packing materials is your responsibility.

4.7 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.

4.10 If the goods are lost or damaged please report this to us within two working days from the delivery day.

4.11 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.

4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

5. CANCELLATION, AMENDMENTS AND RETURNS

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Consumer Contracts Regulations, or the following goods which are exempt from the right to cancel:

Any items which have been custom-made, such as custom colours or custom material.

For Trade and Business customers, please see section 8.

5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.

5.2.1 Any cancellation within 7 days of ordering and before dispatch will not incur any cancellation fees.

5.2.2 Any order cancellation after 7 days of ordering and before dispatch will incur a £25 admin fee. Orders for custom chargers (e.g. Andersen A2) will incurr an additional cancellation fee of £75.

5.2.3 Any cancellation after receipt of the ev charger (to Voltix)/dispatch from manufacturer and booking of your install will incur a £50 admin/return to manufacturer fee. Orders for custom chargers (e.g. Andersen A2) will incurr an additional cancellation fee of £100.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel and the goods have been dispatched to you, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.7 We will refund all monies paid to us by you including any postage/carriage within 30 days, less any costs due under this contract. Please see point 5.1 and 5.2 for exemptions.

5.8 We reserve the right not to replace any item that has been fitted, as we will deem this acceptance of the goods.

5.9 We will not be held liable for installer fees or any other professional tradesperson fees due to late, damaged or lost deliveries.

5.10 We are not liable for any loss of earnings due to late, incorrect or lost deliveries.

5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.9 and 4.10.

5.12 If you wish to amend your order, we will try and accommodate your request but we cannot guarantee that we will be able to amend your order.

5.12.1 You can amend your order within 7 days of ordering and before delivery of your charger to Voltix is free of charge.

5.12.3 You cannot amend your order once it has been received by Voltix.

5.12.4 Any amendment to your order may impact the delivery lead time. We will let you know if your unit is likely to be delayed as the result of the amendment to your order.

5.14 This cancellation policy does not affect your legal rights – for example, if goods are faulty.

6. FAULTY GOODS / GUARANTEE

Please contact the manufacturer of your EV Charger for support regarding any fault. The manufacturer will then get in touch with Voltix Electrical Services should we need to attend to replace or repair the faulty charger.

7. LIABILITY

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 In no event will we accept any liability for any loss, costs or damage consequential to the use and/or misuse of our hardware products except where this is caused by our negligence.

7.3 In no event will we accept any liability for any loss, costs or consequential damage due to the aborted installation of a home charge point where it is not safe or practical to install.

7.4 The liability of Voltix Electrical Services under this Agreement shall be limited to the amount of the invoice related to your purchase.

8. SUBSCRIPTION SERVICES

8.1 Subscription Plans. Some brands of EV Chargers offer subscription services. Please refer to the specific brand of charger and their terms regarding any services of this nature.

9. INSTALLATION

Installation information guide can be found here.

9.1 STANDARD INSTALLATION

9.1.1 We provide a standard installation service that can be purchase with your EV product. The standard installation service includes:

Installing your EV product on a brick or plaster wall, or to another suitable permanent structure. We cannot install on a wooden structure.
Drilling through a maximum of two walls.
Up to 10m cable run from your fuse box to your EV Charger.
Up to 10m of plastic trunking to conceal interior wiring.
7kw installation.
Fitting and testing of electrical connections and protective devices.
Up to 4 hours on site.
Installation within Fife, Edinburgh, Glasgow, Perth or Stirling.
Remote survey.

The installation service does not include:

Installing your EV product above a height of 1.8m.
Civil work (e.g.: trenching).
New distribution board or other additional components.
Installation of solar and load management system.
On-site survey.
9.2 SURVEY

9.2.1 We will ask you to provide information including pictures, videos, descriptions to assess your installation. This is what we call a “digital survey”.

9.2.2 The accurate assessment of your installation depends on the information you provide during the remote survey.

9.2.3 if you deliberately withhold, conceal, or alter information that may otherwise change the outcome of your installation assessment, we reserve the right to cancel your installation until further notice.

9.2.4 We will charge you a fee if we have incurred costs based on information you have provided that is deemed fraudulent, false, or misleading during the remote survey.

9.2.5 If you change your mind on the location of your installation then we must re-assess your installation.

9.2.6 If you change your mind on the location of your installation on the day of the installation then we must re-assess your installation and we may not be able to install on the day. If we cannot install on the day, we will have to charge you a call-out fee for our engineer travel and expenses.

9.3 We may perform an on-site survey on request for a fee. Please contact us for a quote.

9.4 NON-STANDARD INSTALLATION

9.4.1 if your installation is not standard, we will let you know and we will give you an itemised quote (“non-standard installation quote”).

9.4.2 if you decline a non-standard installation quote, we will refund your purchase in full.

9.4.3 if you accept a non-standard installation quote, we will require payment of any additional costs prior to the installation.

9.4 LIMIT OF LIABILITY

9.4.1 We cannot be held liable for any damages caused to appliances, devices, or electrical circuits within your property that is not directly linked to the installation of an EV product.

9.4.2 We cannot be held liable for damages to your property resulting from changes to your installation by a non-qualified electrician or by a person that is not employed, directly or indirectly, by us.

9.5 SHIP-ONLY UNITS

9.5.1 We have the option to just ship EV products to you without an installation service (“ship-only” ). This means that we will not install your EV product and you will be responsible for installing it.

9.5.2 We cannot be held liable for any damage caused to your property prior, during or after the installation of an Andersen EV product if you have selected ship-only.

9.5.3 In the case of ship-only, our warranty terms will only cover manufactured parts and will not cover any parts related to the installation of an EV product.

9.5.4 If there is an issue with your ship-only product, you should contact the qualified person who has installed your Andersen EV product first.

10. INTERNET OF THINGS (IOT) AND WI-FI CAPABILITIES

10.1 EV Charger smart capabilities rely on the connectivity of the customer Wi-Fi are dependent on strong Wi-Fi signal.

10.2 The availability and strength of the Wi-Fi signal cannot be guaranteed and is the responsibility of the customer.

10.3 Wi-Fi signal strength and availability should be checked prior to placing the order by the customer where the charge point will be installed.

10.4 We cannot be held responsible for Wi-Fi disconnection, network errors and router configurations that prevent or impact the correct operation of the EV Charger relying on Wi-Fi connection.

11. TRADE OR BUSINESS CUSTOMERS

The following conditions apply to orders placed by Trade or Business Customers.

11.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make a cancellation and/or re-stocking charges.

11.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.

11.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

11.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.

12. OFFICE FOR ZERO EMISSION VEHICLES (OZEV)

12.1 The OZEV grant follow strict rules and guidelines set out by the UK government and can be consulted on the OZEV website: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles.

12.2 It is the responsibility of the customer to ensure that the grant eligibility criteria are met. Information provided by the customer to Muller EV should be provided in good faith.

12.3 The eligibility for the OZEV grant cannot be guaranteed until a full survey has been carried out by installation team and is subject to change based on the rules set out by OZEV as described in 11.1.

12.4 Any customers providing false or incorrect information which may result in their OZEV grant claim being declined will be liable for the amount that would otherwise be covered by the OZEV grant.

12.5 We cannot be held liable for any loss arising from any changes in these rules and the eligibility criteria.

12.6 Customers who require additional information, or have any queries on the grant process should contact OZEV directly on: chargepoint.grants@olev.gsi.gov.uk

12.7 Voltix Electrical Services Ltd will claim the grant on your behalf on the condition that you provide the information requested by us in a reasonable timeframe.

12.8 If any information cannot be provided by you or cannot be provided by you within a reasonable timeframe, we will issue an invoice for the amount that we would have otherwise claimed from OZEV.

12.9 You will be liable for the amount of the OZEV grant if you fail to provide the information requested by us or if you provide false or misleading information.

12.10 We will endeavour to process your OZEV claim within the framework and the guidelines provided by OZEV. However, if OZEV rejects your claim for reasons outside of our control, we will issue an invoice for the amount that we would have otherwise claimed from OZEV.

13. ABOUT US

This website www.voltix-evchargers.com is owned and operated by

Voltix Electrical Services Ltd
Dunnock House
63 Dunnock Road
Dunfermline
KY11 8QE

VAT number GB 347 239779

Tel: 0330 133 2424

If you need to contact us please use the details above.

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